jl 29 Privacy Policy

1 Introduction

jl 29 ("we", "us", "our") operates the online gaming platform accessible at jl29.live. We are committed to protecting the privacy and personal data of all players and visitors who use our platform. This Privacy Policy describes how jl 29 collects, processes, stores, and protects your personal information in connection with your use of jl29.live and all associated services.

This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR regulatory requirements. By registering an account or using the jl 29 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, jl 29 is the personal information controller in respect of the personal data collected through jl29.live. jl 29 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions or concerns regarding the processing of your personal data by jl 29, you may contact our Data Protection Officer using the contact details provided in Section 16 of this Privacy Policy.

3 Data We Collect

jl 29 collects the following categories of personal data from players and platform visitors:

Identity and Contact Data:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (for age verification — players must be 21 years of age or older).
• Philippine mobile number and email address.
• Residential address, including city (e.g., Manila, Cebu, Davao, Quezon City, Makati) and province.
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence) submitted for KYC verification.

Financial Data:

• Payment method details (GCash account number, PayMaya/Maya account, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank, or debit card details).
• Transaction history, including deposit amounts, withdrawal amounts, and dates.

Gaming and Behavioural Data:

• Game history, betting records, wagering patterns, and session duration.
• Responsible gaming preferences, including deposit limits, loss limits, and self-exclusion status.

Technical Data:

• IP address, device type, operating system, browser type and version.
• Login timestamps, session data, and platform interaction logs.
• Cookie identifiers and similar tracking technology data (see Section 10).

Communications Data:

• Records of your communications with jl 29 support, including live chat transcripts and email correspondence.
• Marketing communication preferences and opt-in/opt-out records.

4 How We Collect Your Data

jl 29 collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access jl29.live, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment data from payment processors (GCash, PayMaya, banks).

5 How We Use Your Data

jl 29 uses your personal data for the following purposes:

• To create and manage your jl 29 player account and verify your identity and age (21+ requirement).
• To process deposits and withdrawals and maintain accurate financial records.
• To provide, operate, and improve the jl 29 gaming platform and all associated services.
• To comply with PAGCOR regulatory requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To enforce the jl 29 Terms and Conditions and other platform policies.
• To provide customer support and respond to your enquiries.
• To send you transactional communications (account notifications, deposit confirmations, withdrawal updates).
• To send you marketing communications about jl 29 promotions and offers, where you have consented to receive such communications.
• To support responsible gaming initiatives, including monitoring for problem gambling indicators and administering self-exclusion requests.
• To personalise your experience on jl 29 and present content relevant to your gaming preferences.
• To conduct internal analytics and platform performance monitoring to improve the quality of our services.

6 Legal Basis for Processing

jl 29 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the jl 29 Terms and Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your rights and freedoms.
• Consent: Processing of your data for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing and Disclosure

jl 29 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya/Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with PAGCOR requirements.
• AML and fraud screening providers: Compliance service providers engaged to screen transactions and player activity for money laundering and fraud indicators.
• Game content providers: Third-party game studios and live dealer operators whose games are hosted on the jl 29 platform, to the extent necessary for game operation and dispute resolution.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged to support the operation of jl29.live.
• Regulatory authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law or regulatory instruction.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required pursuant to a lawful order, warrant, or legal process.

All third-party service providers engaged by jl 29 are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection laws.

8 International Data Transfers

Some of jl 29's service providers and game content partners may be located outside the Philippines. Where your personal data is transferred to a recipient in another country, jl 29 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the National Privacy Commission of the Philippines.

jl 29 will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

9 Data Retention

jl 29 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Gaming and betting records: Retained for a minimum of three (3) years from the date of the relevant gaming session or bet.
• Support communications: Retained for a minimum of two (2) years from the date of the communication.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with jl 29's data disposal procedures.

10 Cookies and Tracking Technologies

jl 29 uses cookies and similar tracking technologies (including web beacons and pixel tags) on jl29.live to enhance your experience, maintain your session, and collect analytical data about platform usage.

The following categories of cookies are used on jl 29:

• Strictly necessary cookies: Essential for the operation of jl29.live, including session management and security functions. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and display options, to personalise your experience on jl 29.
• Analytical cookies: Used to collect aggregated, anonymised data about how players use jl29.live, enabling us to improve platform performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content about jl 29 offers and features. These cookies are only placed with your consent.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of jl29.live.

11 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jl 29:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jl 29 holds about you, together with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by jl 29.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jl 29's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact the jl 29 Data Protection Officer using the contact details in Section 16. jl 29 will respond to all verified data rights requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

12 Data Security

jl 29 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jl29.live.
• Encryption of sensitive personal data and financial information at rest.
• Role-based access controls limiting access to personal data to authorised jl 29 personnel only.
• Regular security assessments and penetration testing of the jl 29 platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl 29 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While jl 29 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your jl 29 account credentials.

13 Minors

jl 29 does not knowingly collect personal data from individuals under the age of 21. The jl 29 platform is strictly intended for players who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations.

If jl 29 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jl 29, please contact our support team immediately.

14 Third-Party Links

jl29.live may contain links to third-party websites or services, including payment provider portals. jl 29 is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party site you visit through a link on jl29.live.

This Privacy Policy applies solely to personal data collected by jl 29 through jl29.live and does not extend to any third-party platforms or services.

15 Changes to This Privacy Policy

jl 29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Material changes to this Privacy Policy will be communicated to registered players via email or platform notification before taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of jl 29 following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy.

16 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jl 29, please contact our Data Protection Officer:

• Live Chat: Available 24/7 through the jl 29 platform.
• Email: [email protected]

jl 29 aims to respond to all data privacy enquiries within ten (10) business days. For formal data rights requests, a response will be provided within thirty (30) days as required by the Data Privacy Act of 2012.

If you are not satisfied with jl 29's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.